Network and Desktop Support Engineer

At ATUM we are industrializing biotechnology from Genes to Proteins to Cell Lines.  ATUM’s tools and solutions are fueling the transformation of biology from a discovery science to a sustainable engineering discipline. By collaborating with our clients, ATUM develops innovative technologies and services to accelerate breakthroughs and move research & development further faster. Our focus on scientist-to-scientist problem solving creates long-term partnerships with our clients. For over 20 years we have been at the intersection of synthetic biology and machine learning and its application across a multitude of industries from pharmaceuticals to biocatalysis to food.

ATUM is looking for a Network and Desktop support engineer. This role is a full time in office role. The desired candidate will have the following qualifications and responsibilities

Qualifications:

• 3-4 years in a hands on role supporting Windows desktop and Linux server environments.
• Experience in developing and implementing scripts using C#, Bash, etc.
• Experience working in the biotech industry is a plus.
• Excellent technical knowledge of windows desktop hardware and software
• Desktop hardware and system troubleshooting experience
• Working technical knowledge of current networking protocols, operating systems, and technology standards
• Good understanding and competency with common desktop and cloud applications, such as Office365, Google Workspace, Adobe, etc.
• Effective interpersonal skills and relationship-building skills
• Strong written and oral communication skills
• Strong analytical and problem-solving abilities, with keen attention to detail and customer-service orientation
• Self motivated and directed, able to effectively prioritize, track and execute tasks in a high-pressure environment
• Enterprise network maintenance and troubleshooting experience is a plus.
• Experience with Unix/Linux server administration and maintenance in production environments is a plus.

Responsibilities

• Responsible for analyzing, developing and implementing desktop support solutions
• Provides end-user support in a Windows environment and day-to-day support for employee Desktop-computing issues
• Evaluates new desktop software technology and management tools and recommends solutions for deployment in the desktop environment
• Designs, builds, and deploys OS images, applications, and desktop environment modifications using packages and scripts
• Creates tests, deploys, and maintains packages, batch files, and scripts for system administration and lab automation.
• Creates backup images of critical computers’ hard drives and restores on new hard drives, when needed.
• Assesses the need for workstation upgrades and develops deployment strategy
• Sets up, configures and installs desktops and laptops for new hires.
• Installs and supports enterprise-wide applications such as: Windows, MS Office, chrome, and other required applications.
• Performs hardware replacements as equipment becomes defective or obsolete
• Maintains accurate PC, printer, software and LAN equipment inventory through inventory tracking software and vendor services
• Participates in the development and maintenance of IT processes and procedures
• Sets up conference room computers using multimedia equipment such as audio devices and projectors
• Takes ownership of tasks, projects, and relationships and follows through on obligations and promises